Shipping Policy
Shipping:
• Free home delivery is available for orders above AED 20 across Umm Al Quwain.
• For orders below AED 20, an additional delivery charge will apply.
• Delivery is usually done on the same day or within a few hours, depending on availability and location
Return & Exchange Policy
Returns Policy – Ishaq Grocery
We want our customers to be fully satisfied with their purchases. Please review our return policy carefully:
• Returns are accepted within 24 hours of delivery only.
• Products must be unopened, unused, and in their original condition.
• Customers must contact us via WhatsApp at 0527800915 within 24 hours and provide a valid receipt or order confirmation.
• If the return is not due to any damage, defect, or mistake on our part, and the customer simply no longer wants the product:
• Only the product amount will be refunded.
• Delivery charges will not be refunded.
• If a new delivery is requested for exchange, additional delivery charges will apply.
We reserve the right to refuse returns that do not meet these conditions.
Thank you for choosing Ishaq Grocery!